IT Desktop Support Tech Specialist w Kraków, Małopolskie sprżedam

Req ID: 49038 Job Family: Information Technology/Software Development What happens when you combine technology with travel? Sabre Did you know that cutting-edge technology is used at Sabre by more than 1 billion people around the globe? Did you know that Sabre processes approximately 85,000 transactions per second for the largest industry in the world - travel and tourism? Now that we have your attention, Sabre is an innovative technology company that leads the travel industry by helping our customers (and employees) succeed. We are looking for forward-thinking, creative people who take ownership of results and make things happen. If this sounds like you, consider joining our team. Job Description IT Desktop Support Tech Specialist will provide second level technical support to internal Sabre employees and contractors. The successful candidate will possess a rare combination of interpersonal and communication skills as well as an aptitude for working with applications, systems and hardware to find resolution of end user problems, which may range from straightforward to more complicated technical issues. Furthermore, there are a wide range of administration duties within this role including ticket updates, customer follow-up, time tracking, weekly reporting and individual task management. Coverage includes 24x7 support for 10,000 end users in any of the 60 worldwide locations and 900 home-based workers. Responsibilities Provide second-level support on tickets escalated from the Service Desk staff regarding IT issues and requests including, but not limited to MS Windows and Office software Mac OS X and Mac Office software PC, Mac and peripheral hardware (printers, monitors, keyboards) Tablets and other Android, iOS and windows mobile devices Basic network (WAN, LAN and wireless) troubleshooting Active Directory and Exchange administrative activities Resolve all escalated issues within SLA and support efforts to provide proactive support in the form of knowledgebase articles and user training Receive, log and manage tickets in ITSM ticketing system (ServiceNow) Work closely with the Service Desk to ensure a quality communication and timely resolution to escalated issues Ensure a high degree of customer service and adhere to all service management principles Job Requirements Excellent interpersonal communication skills, positive and engaging telephone manner and a high degree of customer service aptitude Demonstrable experience and fluent command of the English language Excellent organizational skills and ability to troubleshoot remotely 5 years of experience in an IT support organization Strong understanding of ITIL incident management, including upholding SLAs and communication to end users Strong knowledge of Microsoft and OS X based operating systems, as well as computer imaging and onsite and warranty for end user equipment Experience with researching complex issues with end user software and hardware Self-motivated achiever who gains satisfaction from providing excellent customer service Demonstrates clear desire to be a role model in customer service and execution of IT support WHY IS WORTH WORKING WITH US profit from our VIP medical package with free travel insurance and dental care, sport medicine, life insurance and Benefit System (Multisport) explore new technologies at our Innovation Lab (3D printer, Augmented Reality and Virtual Reality equipment, Robot construction kit, Internet of Things devices, Access to quantum computer via IBM Cloud) lift your qualifications through wide range of trainings and get technical certification reimbursement no dress code, flexible working time and get additional day off recommend your friends and get a very attractive referral bonus use your car or bike to get to the office - free of charge parking lot for employees We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Twitter, Facebook and LinkedIn Stay connected with Sabre Careers

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