Travel Network System Support w Kraków, Małopolskie sprżedam

See our Internal Transfer policy on the HR intranet. Job Description Travel Network System Support System Support is a 2nd level support desk within our Global Product support team. We provide assistance to internal teams, to our Joint Venture partners’ helpdesks and also to suppliers. The main areas of support are PNR, Ticketing, and general Sabre host inquiries. This is an excellent opportunity to develop diagnostic skills and advanced Sabre host knowledge. • Analyze scenarios using diagnostic tools to identify problems and recommend solutions • Interface with other internal departments globally, as well as suppliers to resolve customer issues • Follow-up and escalate unresolved problems to ensure resolution is accomplished • Tracks contacts to identify trends and provide feedback to internal departments and to customers • Collaborates with Product Support training as technical expert • May back up other Advance Support desks. Job Requirements • Proficient Sabre host knowledge • Escalate directly to technology • Ability to absorb knowledge easily over a short period of time • Attention to detail and ability to multi-task • Excellent Team Skills ability to work as part of a global team to solve customer issues • Excellent Customer Service Skills – possess a “can-do” attitude, ability to interact with internal and external customers in a positive and friendly manner • Excellent communication skills, written and verbal. • Decision Making Skills – take logical steps to diagnose a problem, able to break down complex issues into manageable tasks • Self-Initiative and Self-Motivation • Ability to multi-task Why it is worth working with us? • profit from our VIP medical package with free travel insurance and dental care, sport medicine, life insurance and Benefit System (Multisport) equipment, Robot construction kit, Internet of Things devices, Access to quantum computer via IBM Cloud) • no dress code, multicultural and international environment • recommend your friends and get a very attractive referral bonus • explore new technologies at our Innovation Lab (3D printer, Augmented Reality and Virtual Reality equipment, Robot construction kit, Internet of Things devices, Access to quantum computer via IBM Cloud) • use your car or bike to get to the office and enjoy free of charge parking lot for employees We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Twitter, Facebook and LinkedIn Stay connected with Sabre Careers

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